Rubbish Removal Docklands Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Docklands provides rubbish removal, waste collection and related services to customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below.
Company means Rubbish Removal Docklands, the provider of waste collection and rubbish removal services.
Customer means the individual, business or organisation that requests and pays for the services provided by the Company.
Services means any rubbish removal, waste collection, clearance, loading, transport, recycling or related services supplied by the Company.
Waste means materials, items, goods, rubbish or refuse to be removed by the Company as part of the Services.
Site means the property, premises or location from which the Waste is to be collected or where the Services are to be delivered.
Scope of Services
The Company provides rubbish removal and waste collection services for domestic, commercial and other customers within its service area. Services may include one-off clearances, regular collections, bulky item removal, garden waste clearance, office and household waste removal, and other related services agreed with the Customer.
The Company reserves the right to refuse removal of any item that it considers unsafe, unlawful, excessively heavy, hazardous or otherwise inappropriate to collect. The Company may also refuse Services where access to the Site is unsafe or impractical.
Booking Process
Customers may request Services by telephone, email or online booking form where available. All bookings are subject to availability and confirmation by the Company.
When making a booking, the Customer must provide accurate information including the type and estimated volume of Waste, the location of the Site, access details, required date and time, and any relevant special instructions. The Company will rely on this information to provide a quotation and to plan the Services.
The Company may provide an estimated quotation based on the information supplied by the Customer. Final pricing may be confirmed on arrival at the Site once the Waste has been inspected. If the volume, nature or location of the Waste differs significantly from the information originally provided, the Company may revise the quotation, adjust charges or decline to proceed.
A booking will be treated as accepted once the Company has confirmed the date, time window and any applicable charges, either verbally or in writing, and the Customer has agreed to proceed.
Customer Obligations
The Customer must ensure that the Company and its staff have safe, reasonable and lawful access to the Site at the agreed time. This includes arranging any necessary parking, permits, entry codes, keys or authorisations to access communal areas and private property.
The Customer must ensure that the Waste to be removed is clearly identified and separated where appropriate. The Customer is responsible for ensuring that no prohibited, dangerous or hazardous materials are included in the Waste without prior written agreement from the Company.
The Customer warrants that they are the owner of the Waste or are otherwise authorised to arrange for its removal and disposal. The Customer agrees to indemnify the Company against any claim from a third party alleging unlawful removal of items.
Loading and Access
Unless otherwise agreed, the Company will provide labour to load the Waste from the Site into its vehicles. The quoted price is usually based on Waste being reasonably accessible at ground level. Additional charges may apply if the Waste must be carried over long distances, via stairs, from upper floors, or from difficult to access areas.
If the Company is unable to access the Site or the Waste at the agreed time due to circumstances within the Customer's control, such as locked gates, absence of the Customer, restricted access or incorrect details, the Company may apply a wasted journey or waiting time charge.
Pricing and Quotations
Prices may be based on a combination of factors, including volume of Waste, weight, type of materials, access conditions, time on Site and disposal or recycling costs. Unless expressly stated, any price given is an estimate and not a fixed quote.
Where practicable, the Company will confirm the final charge before commencing the loading of Waste. If the Customer does not agree to the revised charge, the Company may cancel the Service and a call-out or minimum charge may apply to cover attendance costs.
All prices are quoted in pounds sterling and may be subject to applicable taxes or statutory charges. The Company reserves the right to update its pricing structure at any time. Updated prices will not affect confirmed bookings already accepted by the Customer and the Company, unless there is a material change in the description or volume of Waste.
Payments
Unless agreed otherwise in writing, payment is due in full on completion of the Services. The Company may accept payment by cash, card or bank transfer, subject to the payment methods made available at the time of service.
For business customers with approved accounts, payment terms may be agreed separately. In the absence of such agreement, payment is due immediately upon completion of the Services or on receipt of invoice.
If payment is not received by the due date, the Company may charge interest on overdue sums at the statutory rate applicable in the United Kingdom, accruing daily until payment is received in full. The Company may also recover reasonable costs incurred in chasing payment, including administrative and legal costs.
Cancellations and Amendments
The Customer may cancel or amend a booking by contacting the Company as early as possible. Cancellations or changes made at short notice may incur charges to cover costs incurred by the Company.
If the Customer cancels a booking less than 24 hours before the agreed arrival time, or if the Company attends the Site and is unable to carry out the Services due to reasons within the Customer's control, the Company may apply a cancellation fee or wasted journey charge.
The Company may cancel or reschedule a booking due to vehicle breakdown, staff illness, severe weather, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will attempt to provide as much notice as is reasonably practicable and offer an alternative time. The Company will not be liable for any loss or costs arising from such cancellation or delay, other than refunding any pre-paid sums for Services not provided.
Waste Regulations and Prohibited Items
The Company operates in compliance with applicable UK waste management laws and regulations. Waste collected will be transported and disposed of or recycled at licensed facilities in accordance with legal requirements.
Certain materials are classified as hazardous or require special handling, and may not be accepted as part of standard rubbish removal. These may include, but are not limited to, asbestos, clinical waste, chemicals, solvents, oils, gas bottles, explosives, raw food waste in large quantities, and certain electrical or electronic equipment. The Customer must notify the Company in advance if any such materials are present.
If hazardous or prohibited Waste is discovered within a load without prior agreement, the Company may refuse to remove it, may unload the affected Waste, or may apply additional charges for specialist handling and disposal. The Company may also report any unlawful disposal attempts to the relevant authorities.
The Customer remains responsible for any fines, penalties or legal consequences resulting from providing misleading information about the Waste or requesting the removal of items in breach of waste regulations.
Environmental Responsibility
The Company aims to handle Waste in an environmentally responsible manner, seeking to divert as much material as reasonably practicable from landfill through reuse and recycling. However, the Customer acknowledges that final disposal routes may vary depending on the type and condition of the Waste and the facilities available at the time.
The Company does not guarantee that any particular item will be recycled or reused. Environmental performance is subject to prevailing market and regulatory conditions.
Liability and Limitations
The Company will exercise reasonable care and skill when providing the Services. However, the Company shall not be liable for any loss or damage arising from inaccurate or incomplete information provided by the Customer, or from the Customer's failure to comply with these Terms and Conditions.
While taking reasonable precautions, the Company is not responsible for any minor cosmetic damage to floors, walls, doors or fixtures that may occur when removing bulky items from confined spaces, provided that reasonable care has been taken. The Customer should take steps to protect surfaces and property where necessary.
The Company shall not be liable for loss of profits, business interruption, loss of data, loss of reputation, or any indirect or consequential loss arising out of or in connection with the provision of the Services.
The Company's total liability for any claim arising out of the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid by the Customer for the specific Service in respect of which the claim arises, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
Customer Property and Valuables
The Customer is responsible for ensuring that any items to be kept are clearly separated from Waste to be collected. The Company accepts no responsibility for items that are removed as Waste where they have not been clearly identified as items to be retained.
The Customer should remove or secure any valuables, personal documents, data storage media, sentimental items or confidential materials before the Service is carried out. The Company shall not be liable for loss or disclosure of personal or confidential information contained within Waste or items collected.
Delays and Force Majeure
The Company will use reasonable efforts to attend the Site at the agreed time, but timing is not guaranteed. Arrival times are given as estimates and may be affected by traffic, weather, incidents on the road network, or operational issues.
The Company shall not be in breach of these Terms and Conditions or liable for any delay or failure to perform the Services where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to accidents, breakdowns, extreme weather, strikes, civil unrest, acts of government or public authorities, or interruption of utilities.
Complaints and Disputes
If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible to allow the matter to be investigated and, where appropriate, remedied. The Customer should provide details of the issue, the date of Service and any supporting information.
The Company will aim to respond to complaints within a reasonable timeframe and to work with the Customer to reach a fair resolution. This may include clarifying the scope of Services, revisiting the Site where appropriate, or providing an explanation of charges.
Data Protection and Privacy
The Company may collect and process personal data from Customers, including contact details, address information and payment information, for the purposes of providing Services, managing bookings, handling payments and administering customer relationships.
The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom. Personal data will not be sold to third parties and will only be shared where necessary to provide the Services, comply with legal obligations or protect the Company's legitimate interests.
Changes to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or operational needs. The updated Terms and Conditions will apply to all bookings made after the date of publication.
For existing bookings, the version of the Terms and Conditions in force at the time of booking will apply, unless a change in law requires otherwise.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation issued by the Company and accepted by the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence or representations.
No variation of these Terms and Conditions shall be effective unless agreed in writing by an authorised representative of the Company.
